Acceptable Use Policy


LeaseDedi caters to people needs from across the globe and we strive to safeguard the interest of each client and provide them with the best possible service. These terms of service were defined in order to ensure that our services remain of world class quality. Acceptable Use Policy or AUP defines the rules and regulations for using the services We provide. All of our services are subject to the terms defined hereunder. Please read all the terms carefully and make sure you understand and agree to all the terms and conditions in its entirety. Signing up for using LeaseDedi service implies that you agree with all these terms and are bound by the same.

Service Delivery Time-Frame

All services you opted in for at LeaseDedi is based on the pre-payments. You will receive your service, once your payment is confirmed. The time-frame for the delivery of different services, that we offer differs, and the standard aprroximate time is mentioned as under;

  • Shared Hosting setups are instant, so you will receive your service as soon as your payment will be confirmed by our billing system. If you are unable to receive your hosting account information, you should first look into spam/junk folders before contacting us.
  • VPS Hosting is usually provisioned within 12 hours after the payment confirmation (~6 hrs Avg).
  • Dedicated Server deployment time usually varies for different locations. For some locations (USA, UK, Romania, Russia etc) We, may be able to deliver the dedicated server within few hours, but for some locations like (Sweden, Switzerland, Egypt etc) it may take upto 4 days. The standard dedicated service delivery time may take upto ~5 days. So, always feel free to contact us to ask about the exact delivery time about your desired location.

All services provided by LeaseDedi may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless LeaseDedi from any claims resulting from the use of our services. Examples of unacceptable material are;

  • Any copyright, patent, trademark, or other intellectual property right.
  • Scam Sites (ex: Ebay/Paypal,CC/Password Scam sites).
  • Rapidleech/Torrentflux or any similar script on Shared/Reseller Hosting.
  • Netscan / Hack programs and archives.
  • Fraud, MLM (Multi-Level Marketing), Pyramid schemes, or any other activities deemed to be fraudulent.
  • Any script that consume high CPU resourses (Proxy/RapidLeech Scripts etc,)*
  • DOS/Flood attack sending traffic is against policies and law.
  • Botnets/Virus/Malware/IRC or IRC Bots.
  • Any and all content inciting, instructing, or promoting illegal activities.

We allow legal adult content on our servers for most of the locations, but for some cuntries like; Ukraine, Egypt, Suadia Arbia & Turkey where such content is prohibited in their local, you will not be permitted to host such content on the servers for that locations.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 48 hours. If in doubt regarding the acceptability of your site or service, please contact us at abuse[@]

Security & Backups

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

  • Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use..
  • You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
  • Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
  • Users who violate systems or network security may incur criminal or civil liability.
  • Your password provides access to your account. It is your responsibility to keep your password secure.
  • LeaseDedi will fully cooperate with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

LeaseDedi is not responsible for any damages your business may suffer. Simply, We do not make implied or written warranties for any of our services. We denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any service interruptions caused by Us. It is your RIGHT to backup your data at all times. We do not take any right to backup data, If a dataloss occurs, We will not be liable for this fault at any cost.

Unsolicited Commercial Email (UCE) / SPAM Policy

LeaseDedi bears a zero percent tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that our customers may not use or permit others to use our network to transact in UCE. Customers of LeaseDedi may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

Violation of SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, We will initiate an immediate investigation (within 48 hours of notification). During the investigation, We may restrict and a suspension will occur, customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, We may, at its sole discretion, restrict, suspend or terminate customer's account without any consent given. Further, LeaseDedi reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation.

Uptime Guarantee

LeaseDedi strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and is calculated solely by LeaseDedi monitoring systems or LeaseDedi'sauthorized/contracted outside monitoring services. If LeaseDedi fails to meet it's 99.9% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. LeaseDedi does not credit a full month's service for minor downtime. This would not be financially healthy for Us, and in turn would only negatively affect the service level We provides to you. "Partial refunds for partial downtime" is our standard policy. All requests must be made in writing via email. Uptime guarantees only apply to Shared/Reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee. Exceptions to our this policy are;

  • Client's acts or omissions, including without limitation, any negligence, willful misconduct, or use of LeaseDedi service(s) in breach of LeaseDedi Policy and Service Guidelines (AUP), by Client or others authorized by Client.
  • Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime).
  • Network floods, hacks, attacks from outside parties or individuals.
  • DNS issues not within the direct control of LeaseDedi.
  • Scheduled maintenance for hardware/software upgrades.
  • Backbone peering point issues.
  • Failure of the monitoring service.
  • Users who violate systems or network security may incur criminal or civil liability.
Cancellation & Refunds
  • Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Violations of the Terms of Service will waive the refund policy.
  • Any refunds requested by a client who's product/service is working perfectly, or is not working correctly due to the fault of the client, will not be accepted.
  • LeaseDedi have the right to refuse any refunds. Refunds will only be processed if there is any problem caused or the fault of LeaseDedi.
  • Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
  • LeaseDedi reserves the right to cancel the account at any time with or without any prior notice.
  • LeaseDedi gives you a 7 day money back guarantee on managed Shared hosting, Reseller hosting.
  • There are no refunds on dedicated servers, vps servers, administrative fees, install fees for custom software, domain name purchases or any non-refundable licensing fees (e.g. cPanel, DirectAdmin etc,).
  • The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on LeaseDedi, and the right to increase the amount of resources given to plans at any time.
  • All services provided by LeaseDedi only be used for lawful purposes. The laws of The relevant country(you choose for your service) will apply.
  • You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used. If you have any false information given while ordering or account ordered. Your account will be refunded or a account suspension given untill further notice.
  • We reserve the right to revise the terms of service at any time and without prior notice.
  • LeaseDedi reserves the right to cancel the account at any time with or without any prior notice.
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Technical Support

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Sales : [email protected]
Abuse : [email protected]

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